About
Highly adaptable professional with 2+ years of experience across administrative support, customer service, and specialized data annotation for machine learning. Proven ability to enhance operational efficiency, ensure data accuracy, and drive client satisfaction through expert calendar and email management, CRM utilization, and meticulous data handling. Committed to contributing to seamless digital operations and high-quality data integrity within fast-paced environments.
Work
Annotasphere
|Data Annotation Expert
Remote, Global, ZZ
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Summary
Currently leading data annotation projects for machine learning initiatives, ensuring precision and quality in critical data labeling processes.
Highlights
Directed and executed data annotation projects for machine learning models, consistently achieving high-quality and accurate labeling standards.
Coordinated effectively with remote, cross-functional teams to streamline workflows and ensure on-time delivery of project milestones.
Developed and maintained comprehensive reporting and documentation, providing critical insights for project progress and compliance with requirements.
Implemented quality assurance protocols, reducing annotation errors and improving overall dataset reliability for critical AI development.
Medlina
|Administrative Virtual Assistant
Remote, Global, ZZ
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Summary
Provided comprehensive virtual administrative support to executives, optimizing productivity through efficient calendar and email management.
Highlights
Managed complex executive calendars, coordinating meetings and appointments across multiple time zones to enhance executive efficiency and scheduling.
Streamlined email communications, prioritizing urgent messages and drafting responses to ensure timely and professional correspondence.
Executed diverse administrative tasks, including document preparation and digital filing, ensuring operational continuity and organization.
Consistently completed digital and operational tasks on schedule, contributing to seamless workflow and project progression.
Vera's Chain of Supply
|Customer Support Specialist
Lagos, ZZ
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Summary
Managed high-volume customer inquiries, delivering professional support and maintaining meticulous records to drive client satisfaction and operational clarity.
Highlights
Resolved a high volume of customer inquiries daily, achieving efficient resolution and maintaining exceptional service standards.
Delivered professional and empathetic support, significantly enhancing client satisfaction and fostering positive customer relationships.
Accurately maintained comprehensive customer records and documentation, ensuring data integrity for management reporting and strategic decision-making.
Utilized CRM tools to track interactions and manage client cases, improving response times and service delivery efficiency.
Education
University of Port Harcourt
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Bachelor of Science
Biochemistry
Courses
Relevant Coursework
ALX Africa
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Professional Program
Virtual Assistant Training
Grade: Completed
Courses
Virtual Assistant Training
Certificates
Data Annotation Training
Issued By
Annotasphere
Virtual Assistant Training
Issued By
ALX Africa
Skills
Administrative Support
Calendar Scheduling, Email Management, Organizational Skills, Time Management, Digital Operations, Remote Collaboration.
Customer Service
Client Communication, Inquiry Resolution, Client Satisfaction, Problem Solving.
Data Management
Data Entry, Reporting & Documentation, Data Annotation, Quality Assurance, Accurate Labeling, Attention to Detail, Record Keeping.
Tools & Technologies
CRM Tools, Microsoft Office, Google Workspace, Web Research.